Privacy Policy – Skyon Group

Effective Date: 2025 ·
Last Updated: 08/15/2025

Skyon Group (“Skyon,” “we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use and share it, and the rights available to you. By using our website or services, you agree to this Policy.

1. Data We Collect

1.1 Account & Contact Information

When you create an account, request a quote, subscribe to updates, or contact us, we may collect your name, company, email address, phone number, and any information you choose to include in your message or profile.

1.2 Service & Transaction Data

In connection with providing our services, we may process project details, files you upload or share with us, billing information (handled securely by third-party payment processors), and records of communications and transactions.

1.3 Usage & Device Data

We may collect information about how you access and use our website, including IP address, browser type, pages visited, and timestamps. We use analytics tools (e.g., Google Analytics) to understand website performance and improve user experience.

1.4 Data Storage Location

Your personal information is stored on secure infrastructure operated by our vetted hosting providers located in Australia. Where data is transferred across borders, we apply appropriate safeguards.

2. How We Use Your Data

Verify identity and enable secure access to our services;
Provide, operate, and improve our products and services;
Respond to enquiries, provide customer support, and manage projects;
Process payments and maintain transaction records;
Send important service communications and updates you request;
Monitor, prevent, and detect fraud or security incidents;
Comply with legal obligations and enforce our agreements;
Customise content and improve site performance and usability.

3. Legal Bases / Lawful Grounds

Where applicable (e.g., under GDPR), we process personal data on the following legal bases:

Contract: to provide and administer the services you request.
Legitimate Interests: to operate, secure, and improve our services.
Consent: for optional activities such as certain marketing or cookies.
Legal Obligation: to comply with applicable laws and regulations.

4. Cookies & Similar Technologies

Cookies are small text files placed on your device to make websites work more efficiently. We use necessary cookies for security and functionality and, where permitted, optional analytics cookies to measure performance. You can control cookies through your browser settings.

5. Embedded Content & Third Parties

Our website may include embedded content (e.g., videos, maps, social media feeds). Embedded content from third-party services behaves as if you visited those sites directly and may allow those providers to collect data about you according to their own privacy policies.

6. Data Sharing & International Transfers

We do not sell or rent your personal information. We may share data with trusted service providers who assist us in operating our website and delivering services. These providers are bound by contractual obligations to protect your information and may only use it on our instructions.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this Policy, to comply with legal requirements, or to resolve disputes and enforce agreements.

8. Security

We use administrative, technical, and physical safeguards to protect personal information, including SSL/HTTPS encryption in transit. No method of transmission or storage is completely secure; however, we work to enhance our protections continuously.

9. Your Rights

Depending on your location, you may have rights to:

Access and obtain a copy of your personal information;
Request correction of inaccurate or incomplete data;
Request deletion of your data, subject to legal obligations;
Object to or restrict certain processing;
Withdraw consent where processing is based on consent;
Port your data to another provider (where feasible);
Lodge a complaint with your local data protection authority.

10. Children’s Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated where appropriate.

13. Contact Us

Skyon Group
Email: developer@phenyx.com.au
Phone: 0407 172 172
Address: 80-82 Wallace St, Chermside QLD 4032, Australia